You can file a complaint by downloading and completing the “Application for Complaint” form from the DOL website. The complaint must be signed. Send the completed form per instructions (mail or fax) to DOL’s Office of Investigations.

Anyone can file a complaint; you don’t need to be a licensed professional.

1. Failure to adhere to standards of practice for the profession.
2. Fraud, misuse of client funds or records, practicing while impaired (by drugs or alcohol), or unlicensed practice.
3. Negligence or other professional misconduct.

1. The right to notice of the complaint or allegations.
2. The right to respond to allegations and present evidence.
3. If there is a formal hearing or disciplinary process, the professional may have rights under Massachusetts administrative law to due process (representation, cross-examination, etc.). (Implicit in DOL’s enforcement and investigation structure).

Sanctions may include reprimand, probation, suspension, or revocation of license (depending on the severity of the misconduct). Corrective measures may also include continuing education, remediation, or monitoring. Even if no discipline is imposed, the complainant may benefit from the investigation leading to corrective changes, or public awareness of licensee’s conduct.